Computacenter – An Overview
Computacenter is Europe’s leading multi-vendor IT
infrastructure services provider. To us, customer proximity means understanding
business requirements and reacting to these in a precise manner. On this basis,
we develop, implement and operate tailor-made IT solutions for our customers.
We evaluate the benefits of new technologies and swiftly and professionally
integrate these into existing IT environments. Our financial strength and
market presence offer customers and partners long-term stability and security.
We reach our customers through an extensive network of sites
throughout Germany, the UK, France and Benelux as well as international
partners in Europe, Asia and North America. In 2009, Computacenter turned over
around 2.50 billion GBP with 10,200 employees.
In Germany, Computacenter has a staff of approx. 4.000 and
generated a turnover of €
1.03 billion in 2009. Drawing on a network of sales and service sites and
depots – some also at customer locations – allows us to provide optimal
coverage throughout Germany. A nationwide consulting organisation and the
decision-making competence of our employees at the customer interface are
decisive to our business success. The core of the company is the central Supply
Chain Services with the Logistics Centre for trading goods and spare parts,
which is located in Kerpen near Cologne close to excellent transport links.
Services portfolio
We consult customers in terms of their IT strategy, implement
the suitable technical solutions and provide services for all aspects of IT
environments. We draw on our know-how, best practices and industry-leading
tools to optimise both our own, and our customers’, processes and to save time
and cut costs. Ultimately, this allows our customers to receive greater
benefits from their IT and to focus on their core business. Our services cover
three areas: Managed Services, Infrastructure Integration and Technology
Sourcing.
Technology sourcing
Customers can procure – from a single source – their entire
IT requirements through Computacenter. They profit from our multi-vendor
approach and the procurement volume enabling us excellent purchasing
conditions. Furthermore, we can – through specialised processes and strategic
manufacturer partnerships – offer our customers the respectively best solution
at the most favourable prices.
Infrastructure
integration
Whether planning, designing or implementing – with our
comprehensive know-how and our many years of experience, we support customers
with the consultation, design and implementation of IT equipment. We achieve a
high project quality through experienced and certified project managers as well
as high quality and standardised processes. Joining forces, we develop
solutions that cut costs, minimise administration expenses and offer more
security. To this end, first-class project quality is achieved through
experienced and certified project managers as well as quality-assured and standardised
processes. To this end, it plays no role whether we are installing new
infrastructures or integrating new technologies into existing IT environments.
Managed services
With regards to managed services, Computacenter assumes the
responsibility for its customers’ IT operating processes – from the outtasking
of individual components through to the complete outsourcing of the IT
workstation, computing centre and network operation. We view outtasking and outsourcing
as a partnership, whose contractual foundation can be adapted to changing
general conditions and the shifting requirements of the customer’s business
model. Our customers profit from better service quality at lower and more
transparent costs.
We work on a multi-vendor basis and cover all standard and
market-established manufacturers and technologies for clients, networks,
servers and storage. We are supported by qualified partnerships with leading
manufacturers and their certifications. We develop technological solutions and
services, which can be quickly and simply integrated into customers’ existing
IT infrastructures.
In contrast to many other service providers, system
integrators and IT consultants, Computacenter works in collaboration with its
customers’ IT departments and not over their heads. As a partner to the IT departments,
we develop solutions and services in line with the customer’s business model.
We quickly convert new technologies into functional solutions and services. We
maintain long-term relationships with our clients: 70 percent of our customers
have been working with us for longer than ten years.
We employ a motivated and highly-qualified staff, which has a
pragmatic, positive stance and – building on this – flexibly and
enthusiastically addresses the constantly changing requirements of our
customers.
Quality is a fixed component of our range of services. We
monitor and measure our performance with the help of stringent controlling
mechanisms – the expressly requested continual feedback from our customers
enables us to provide the highest level of customer satisfaction and constant
service improvements.
Computacenter recognised the significance of applying key
methods and standards for introducing and optimising IT service processes many
years ago, oriented its own provision structures in accordance with ITIL in
1989 and certified employees on a levels in accordance with ITIL.
