Computacenter – An Overview
Company profile
Computacenter is Europe’s leading multi-vendor IT
infrastructure services provider. To us, customer proximity means understanding
business requirements and reacting to these in a precise manner. On this basis,
we develop, implement and operate tailor-made IT solutions for our customers.
We evaluate the benefits of new technologies and swiftly and professionally
integrate these into existing IT environments. Our financial strength and
market presence offer customers and partners long-term stability and security.
We reach our customers through an extensive network of sites
throughout Germany, the UK, France and Benelux as well as international
partners in Europe, Asia and North America. In 2006, Computacenter turned over
around € 3.3 billion with approx. 10,000 employees.
In Germany, Computacenter has a staff of approx. 4.000 and
generated a turnover of € 1.009 billion in 2006. Drawing on a network of sales
and service sites and depots – some also at customer locations –
allows us to provide optimal coverage throughout Germany. A nationwide
consulting organisation and the decision-making competence of our employees at
the customer interface are decisive to our business success. The core of the
company is the central Supply Chain Services with the Logistics Centre for
trading goods and spare parts, which is located in Kerpen near Cologne close to
excellent transport links.
Services portfolio
We consult customers in terms of their IT strategy, implement
the suitable technical solutions and provide services for all aspects of IT
environments. We draw on our know-how, best practices and industry-leading
tools to optimise both our own, and our customers’, processes and to save time
and cut costs. Ultimately, this allows our customers to receive greater
benefits from their IT and to focus on their core business. Our services cover
three areas: Managed Services, Infrastructure Integration and Technology
Sourcing.
Technology
sourcing
Customers
can procure – from a single source – their entire IT requirements
through Computacenter. They profit from our multi-vendor approach and the
procurement volume enabling us excellent purchasing conditions. Furthermore, we
can – through specialised processes and strategic manufacturer
partnerships – offer our customers the respectively best solution at the
most favourable prices.
Infrastructure
integration
Whether
planning, designing or implementing – with our comprehensive know-how and
our many years of experience, we support customers with the consultation,
design and implementation of IT equipment. We achieve a high project quality
through experienced and certified project managers as well as high quality and
standardised processes. Joining forces, we develop solutions that cut costs,
minimise administration expenses and offer more security. To this end,
first-class project quality is achieved through experienced and certified
project managers as well as quality-assured and standardised processes. To this
end, it plays no role whether we are installing new infrastructures or
integrating new technologies into existing IT environments.
Managed
services
With regards
to managed services, Computacenter assumes the responsibility for its
customers’ IT operating processes – from the outtasking of individual
components through to the complete outsourcing of the IT workstation, computing
centre and network operation. We view outtasking and outsourcing as a
partnership, whose contractual foundation can be adapted to changing general
conditions and the shifting requirements of the customer’s business model. Our
customers profit from better service quality at lower and more transparent
costs.
We work on a multi-vendor basis and cover all standard and
market-established manufacturers and technologies for clients, networks,
servers and storage. We are supported by qualified partnerships with leading
manufacturers and their certifications. We develop technological solutions and
services, which can be quickly and simply integrated into customers’ existing
IT infrastructures.
In contrast to many other service providers, system
integrators and IT consultants, Computacenter works in collaboration with its
customers’ IT departments and not over their heads. As a partner to the IT
departments, we develop solutions and services in line with the customer’s
business model. We quickly convert new technologies into functional solutions
and services. We maintain long-term relationships with our clients: 70 percent
of our customers have been working with us for longer than ten years.
We employ a motivated and highly-qualified staff, which has a
pragmatic, positive stance and – building on this – flexibly and
enthusiastically addresses the constantly changing requirements of our
customers.
Quality is a fixed component of our range of services. We
monitor and measure our performance with the help of stringent controlling
mechanisms – the expressly requested continual feedback from our
customers enables us to provide the highest level of customer satisfaction and
constant service improvements.
Computacenter
recognised the significance of applying key methods and standards for
introducing and optimising IT service processes many years ago, oriented its
own provision structures in accordance with ITIL in 1989 and certified
employees on a levels in accordance with ITIL.
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